To Whom It May Concern:

First of all, I must apologize for not sending this letter sooner as I should have.  You came through with your promise of getting my baby home, and I did not by sending this letter so late.  I was hoping to include a picture of my horse, London.

If you are considering Transportation for your horse then you are in the right place!  I guarantee that you will not be disappointed, as the service is superb in every respect of the word.  Here is my story, and it is long, but it is worth it.  Here goes:

I live in El Paso, Texas, and I purchased my horse, London, in California.  Once I wired the seller the money, she contacted me and told me that she had a transporter in her yard that was taking another horse to New Mexico.  The transporter stated that he could continue and deliver my horse to me by Thursday, March 30, 2006.  I eagerly agreed, as I wanted my new baby home, and didn't think twice, as the seller stated he was a very nice guy, blah blah blah. 

Come Thursday night and no horse.  I called the seller, no response.  I called the transporter; one number had been disconnected, and the other was to his house, which of course, did me no good, since he wasn't even there.  By the time I got a hold of the seller, she told me that the transporter had gotten trampled by another horse prior to picking up my horse, and had probably gone to the hospital.  So where was my horse?  To make a long story short, I find out that my horse was at the transporters ranch in New Mexico..... sitting there, waiting to come home.  I finally got in touch with the transporters son, and he explained to me that the transporter was in the hospital, that I would get my horse POSSIBLY on Tuesday (April 4th) since they could not find anyone to transport my horse before that.  Frustrated, I agreed.  Well, here comes Tuesday, and I received a phone call late Tuesday from the transporter's wife stating that my horse will NOT be coming in and that they would get him to me possible by Thursday, MAYBE Friday, MAYBE Saturday.  I was appalled!  I was very upset and told her that I was going to find another transporter to get my horse home.  This was ridiculous!  By this time I was already talking to the transporter, and when I told him about getting someone else he replied by stating that it was not his fault that he got trampled on by a horse.  I agreed, but I replied that if he knew that he was not going to be able to do the job, then he should have never picked my horse up in the first place. 

I then went to the website and put in all my information, including "ASAP" for when I wanted my horse home.  By then I was so fed up with the first transporter that I didn't care if it took a few more days to get my horse, as long as he wasn't with the first transporter any more.  Well, here is where my knight in shining armor came into my world.  Within FIVE minutes of placing my request on internet, Susan called me up. FIVE minutes.....you can't ask for a quicker response.  Her first few words included "How does Wednesday sound?"  That was the next day!!!  We worked out the numbers, she sent me a contract, I paid, and everything was on the move.  I immediately called the first transporter and told him that a transport provider was on the way to pick London up.  Things got VERY nasty at that point, and this transporter got ugly and stated that he needed to get paid for getting my horse to his ranch and that my horse had no papers and that he was illegally transporting my horse through state lines as a favor to the seller.  I was in shock, but extremely angry.  He then proceeded to accuse me of knowing that my horse was illegal and that I would see him in court because I did not agree to pay for his transport to HIS ranch.  He also stated that he would not let the new transport provider onto his property, and that my horse would be stuck there forever.  When I told him I would report my horse stolen, he proceeded to cuss me out.

By this time, I was so upset, I called Susan, figuring that I would have to cancel this whole deal and be without a horse and money.  I figured Susan would just say "Well that's not MY problem"  like so many other people do.  Well, she didn't.  Susan stepped up to the plate without a moment's hesitation and told me "Don't you worry, we'll get your boy home".  I was in tears when this woman said those words, as I never figured that someone who did not know me would stand up for me and help me the way she did.  Susan still sent the trailer over to the first transporters ranch, but in the meantime, she found me a vet that would be able to do coggins within that day and send him home.  She did all the arrangements, inlcuding talking to the first transporter and agreeing on a price for his transport.  Though we both agreed that he did not deserve one dime, Susan calmed me down and said it was better to just pay him so I could get my baby home.

Susan kept in touch with me the ENTIRE time.  She always answered my calls in a timely fashion (within minutes if she didn't answer), and she would call me to give me status of where the  trailer was.  Well, the entire time the transport provider was picking up my horse, she spoke to me, and we did a little celebration once I knew that London was on the trailer which then took the detour to the vet, and SAT there with my horse for three hours while the vet looked him over and did the tests.  By that time it was too late to continue to El Paso, but I was happy to know that everything was going the way it should.  Come Thursday, April 6, 2006, London arrived home.................. THANKS to my angel in disguise, Susan.

I am eternally grateful to her.  I know this story was very long, but if you are serious about who is to transport your horse, then you should have read through this entire story.  She is extremely friendly, her priority is to get your horse home. To top it all off, she still called me days after to check on London and see how he was doing!  I welcome you to call me, and I will be more than happy to talk to you about Susan, and even this other transporter.  I have given her permission to give you my cell number, so PLEASE call me if you have any doubts, though believe me when I tell you that your search for a transporter should stop with Susan.  I can't say enough good things about her.

God Bless You (Susan)..............

Mayra Bristow

El Paso, Texas

London's mom

To whom it may concern:

During the month of December 2005 we had the good fortune of working with Susan.  We transported a new horse from Slippery Rock Pennsylvania to Southern California.

We are very happy to say that Susan was extremely professional and reliable. Her prices were fair, her communication and scheduling were excellent, and it became very clear to us that she really takes care of the horses that are entrusted to her. Our Appaloosa youth team will be traveling from California to Oklahoma this summer and we are already scheduling the hauling with Susan.

We would highly recommend Susan to anyone looking for a professional hauler with a great heart!

Steve, Janis & Jordan Semmelmayer

Yorba Linda, Ca